Job Description

  • Sales Support Coordinator
  • Permanent
  • Sales Support
  • Simpang Ampat
  • Penang
  • December 27, 2019
  • December 27, 2019
  • February 27, 2019

Job Responsibilities:

The incumbent is responsible to perform in variety of activities in coordinate with internal department and external customer to ensure the order from customer delivery on time and timeliness in responding to customers complaints. Work closely with Sales Team to achieve high levels of customer satisfaction and ultimately be a strong contributor to the achievement of department and company sales volume goals.


Sales Inquiry

  • Handle in-coming sales enquiries from customer, dealer and Sales Team by telephone, fax and email.
  • Assist Sales Team and customers’ enquiries on product availability, prices, delivery times, and the status of orders.
  • Prepare quotation, contract sales (if required) to sales/dealers/customers.
  • Quoting product prices, delivery specifications and payment terms and offering substitute product where appropriate
  • Correspondence with customer in order to meet the requirement of customer.
  • Follow up all enquiries, preparing contract / proposal
  • To co-ordinate with finance department to ensure the payment received before delivery.
  • Able to handle and assist Sales Team and several country region.
  • Monthly follow-up on quotes quoted out to Sales Team/ Dealers.


Customer Complaints

  • Manage and handling customer complaints on goods delivered inquiries.
  • Liaise with Engineering, production and warehouse department regarding the complaint from customer.
  • Attend and provide solution to customers’ complaints.


  • Liaising with finance department on the payment status of the customer.
  • Monitoring the customer credit limit.
  • To follow up payment from customer.


  • Organizing and coordinating all Sales or Customers meeting requests.
  • Work closely with Sales Support – Order Management on customer shipment.


Job Requirements:

  • Candidate must possess at least a Degree holder in Business Administration/Management.
  • Able to converse in Mandarin is an added advantage.